Phone: +27 (0)861 123 267
Fax: +27 (0)12 431 0608
Email: complaints@medicalschemes.com
Postal Address: Private Bag X34, Hatfield, 0028, South Africa
Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint.
It is however very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance.
Complaints can be submitted by any reasonable means such as a letter, fax, e-mail or in person at the Offices from Mondays to Fridays during 08:00 – 17:00.
please visit http://doctors-hospitals-medical-cap...ls.php?id=1278 to download a complaint form